Delivery Policy Orders are delivered to shipping companies from our warehouse within 24-48 hours from the date of your order confirmation; unless the details of the sale stated otherwise. Shipping and delivery times vary by shipping method, package size and delivery location. Generally, air shipments are delivered within 3-7 working days excluding weekends, holidays and events, while road shipments take 7-12 days from the date on which the packages leave our warehouses. Exceptional delays by shipping companies and air traffic that are beyond their control such as weather conditions, crises and holidays are not compensated by Super Fast or shipping companies.
Return Policy Returns are accepted for “completely new” items in their original packaging for up to 15 days after the order has been shipped. When you receive your order, please open the shipment immediately and make sure all parts are correct (not only ensure the part number on the packaging but the contents should also be checked for any possible deficiencies or errors by the manufacturer), as we cannot accept any returns after a period of 15 days regardless of the error. In addition, Super Fast does not provide any warranty on any parts sold, so all warranty claims must be submitted directly to the manufacturer of the part and which is subject to the manufacturer's approval. Please note that the following items cannot be returned: 1. Any part that has been improperly used, installed, handled, packaged or shipped. 2. Products ordered or made specifically for the customer. 3. Wheels or tires after they are installed, if they are not defective. 4. Shipping cost and / or reshipping cost. Return Instructions Before you ship the order back to us, please email us at: supefast@superfastshop.com and explain why you would like to return the product. Please add the order / invoice number to the email "subject" line. Customers must receive a letter of approval and a return address before items can be shipped back. Payments Refund Policy Once we receive and inspect the returned items, we will send you an email to inform you that we have received the returned items and we will notify you whether your refund will be approved or not. Upon approval, the bank will be notified directly to deposit the refunded amount in your credit card or by the original payment method, and the period of arrival of the deposit may vary from one bank to another according to the rules followed by the customer's bank. Important notes for return process: 1. Shipping and handling fee is non-refundable. 2. If your order includes any 'Special Offer' or 'Free Parts', they must also be returned or the value may be deducted from your refund.
Terms and Conditions: 1) Auto parts intended for racing purposes that are not licensed for use on the streets and public roads. 2) Racing tires are licensed to be used only in designated racetracks. Otherwise, it is a violation of the regulations and laws in the Kingdom of Bahrain and the GCC countries. 3) The replacement and return policy stipulated by the Ministry of Industry and Commerce in the Kingdom of Bahrain is applied to preserve the rights of consumers and merchants alike. 4) All sold items are not covered by a warranty from "Super Fast", and "Super Fast" is not responsible for improper use and does not guarantee the results in all cases. 5) In the case of a brokerage service agreement from “Super Fast” for repair, a request to manufacture of a piece identical to the old one, or special manufacturing, and other exceptional services in which the third party (the factory or agent) requires payment in advance, the customer shall bear all expenses including the costs of the product, service and shipping from Bahrain to the destination and vice versa after informing the customer about it.
